The Shandoka mobility shop management system keeps your customers, the repairs in your shop, your fleet accounts and your staff in one desktop program. Customers hear from you without anyone picking up the phone, and no repair sits in the back forgotten. Your technicians train in the same place you run the shop.
Most complaints at the counter come from silence: an estimate nobody followed up, a finished repair nobody called about. The system sends those updates by text and email as soon as a ticket changes status.
A receipt at check-in, the estimate to approve, a note when parts arrive, then “your repair is finished” with the balance and a link to pay ahead.
A maintenance reminder goes out on schedule after every service. Customers who don't answer land on a follow-up list for the front desk.
Delivery, rental and campus fleets get one list of every vehicle, its next service date and what the account owes.
Every vehicle in the shop sits on one board by status, from check-in to ready for pickup, with how many days it has been in and who is working on it. A scooter waiting on a controller doesn't turn into a three-week mystery.
A backordered part or an unanswered estimate gets flagged, and the customer is sent the new date.
Parts, labor hours and expenses sit on every ticket next to what you charged, so you can see which repairs pay and which were under-quoted.
Technicians share one shop database and carry portable DBB diagnosis tools that connect quickly to the vehicle's components, so each ticket starts from measurements instead of guesses.
Electric bikes, kick scooters, e-mopeds and electric motorcycles are showing up at service counters faster than technicians are being trained for them. The Shandoka technician certification gives your shop one standard for what everyone knows before they work on a customer's vehicle: about 13 hours of self-paced reading, 15-20 hours on your own bench, and a record of who has passed what. The employee view puts that record next to each person's open jobs, hours and turnaround.
Most shops train by osmosis: the owner explains whatever is on the bench that day. It works, slowly, and it leaves when that technician does. With a written curriculum, your next hire starts where the last one left off.
A controller ordered for a sticky brake lever is an expensive way to find out a technician wasn't trained. Here they learn to measure at the source and follow the chain, so a second opinion comes from a meter reading.
Damaged and swollen lithium packs come through every shop that services micromobility. Module 5 covers handling, storage, refusing a job and putting the finding in writing, and you keep a record showing your people were trained on it.
Anyone who has taken this arrives with a one-page sheet and a code. Scan it and we'll send their module results for free, with no account needed. See what you get.
The material assumes no background, so you can hire for attitude and reliability and teach the electrical side. You don't have to compete for the small pool of people who already know it.
Independent service floors adding electric work to a mechanical trade they already know well.
Service departments taking on electric motorcycles and e-mopeds alongside combustion work.
Operators keeping a fleet of personal electric vehicles on the road, where an hour of downtime is revenue and a bad pack is a real hazard.
Cargo bike and e-moped fleets that want repairs done in house instead of waiting in line at someone else's bench.
Programs servicing donated and discontinued vehicles that come with no manual or schematic, and training people into a trade while they do it.
Anyone can order the battery fire safety poster. Put one up in the shop whether or not your technicians train with us. Ask us for a poster.
Partner materials for instructors teaching the course in a classroom.
The shop mentor guide lists, module by module, what an apprentice is ready to practice on real vehicles and what should wait. You can start handing over work safely, in order, long before they're certified.
Buy a number of seats and assign them as you hire. A seat transfers when someone moves on, so your investment stays with the shop.
Enroll every technician you hire for a year without counting seats. Built for shops training continuously or running seasonal turnover.
This certification is the base knowledge your technicians carry. Everyone who passes keeps the course and a growing repair wiki for the model-specific faults nobody memorizes, so the reference stays with your people after training ends.
Group and annual rates are set per organization and are being finalized now. Tell us roughly how many technicians you train in a year and we'll come back with numbers and an invoice option. Community and workforce programs, ask us about partner rates.
Seven modules, from first principles to capstone diagnostics, covering the electrical systems shared across every personal electric vehicle plus the mechanical work that keeps them safe. See all seven modules.
I've been looking for a training program like this for years! Usually my techs get a piece of knowledge from me on whatever we are working on, but this system had them going on their own in a few weeks instead of months.
The owner's dashboard holds the numbers you check several times a day: vehicles checked in over the last seven days, turnaround time, what's waiting, and bills still to collect. Look at one location or all of them together.
The system lives on the shop's own computer, and your customer list stays with you.
Off-site backups, and automations set up around how your shop works, are available as an extended service.
Sooner than most owners expect. A technician who has finished the first two modules can already receive a vehicle, inspect it safely, identify the system layout and rule out the common no-power causes without supervision. Full certification is about 13 hours of reading plus 15-20 hours of bench time, and the mentor guide tells you which tasks are safe to hand over after each module, so you don't have to wait for the whole course.
You need what a working shop already has: a meter, hand tools, a torque wrench, and vehicles coming through the door. The reading is the part we supply. The bench hours happen on your own service floor, on the customer work you already have. The material is built to work alongside a mentor.
Yes. Seats are assigned to people and transfer when someone moves on, and the annual unlimited option covers everyone you hire in a year regardless of which store they work in. Completion records are per technician, so a manager can see who has passed what across the whole group.
It covers the personal electric vehicles a service department sees every day: electric bikes, kick scooters, e-mopeds and electric motorcycles, plus the manual bicycles that come through alongside them. The electrical principles are shared across all of them. A technician who understands a battery, a controller and a motor can work on whatever micromobility platform your customers bring in next.
At the beginning, and it won't bore them. The electrical material is taught from first principles without assuming any background, so an experienced wrench moves through the mechanical modules quickly and spends their effort on battery, controller and diagnostic work. That's usually the gap a shop is trying to close.
The technician. The certificate states what that person passed and when, and it stays with them. What the shop gets is the record: a defensible answer to who was trained on battery handling before they touched a damaged pack.
Module 1 is free to read in full. Read it yourself, or hand it to the technician you'd enroll first and let them tell you whether it's pitched right.
Yes, and please ask. Training people who wouldn't otherwise get into a trade is a big part of why we built this. Discount codes are honored at checkout for partner programs.
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